Is there any cancelation charges?

Once you let us know at least 48 hours before your planned booking, there will be no cancellation costs. If you cancel on the move day itself, unfortunately, we can not make refunds because the teams are deployed and face significant idle and opportunity costs.

Can I reschedule that?

Sure, indeed! Let us know at least 48 hours prior to your scheduled booking. If you reschedule on the day of your move, the cancelation charges would include Base Rate + AED250.

Yes! Yes! We would like to offer as much warmth as we can!

Can I pay online for that?

Yeah! Yeah! We would like to bring as much comfort as possible!

I ‘m moving less stuff, is the quotation going to change?

It may! Give us a image or a photo of the things to be transferred.

I have a big house, I strongly ask you to do a survey, can you do it?

Yeah! Yeah! We 're more than happy to do that! With your quotation offer, we want you to be confident.

Will the quote shift if I move to another city?

Well, nice point! It'll-if the gap is more than 40 km.

My sofa isn’t going to work in the elevator, will there be extra charges?

If you're going to move 2 floors up or 2 floors down, then our guys would be more than happy to take it to you! Any additional floors for manual removal will require additional work allowance and charges that can be confirmed by Customer Care.

Do you have a connection between my washing machine and my fridge?

Yes, we 're going to connect your washing machine and refrigerator.

Does your team pack my loose things, and unpack them?

Yeah sure! All loose items are packaged and unpacked in both Standard Package and Premium Package.

Would you like to reassemble my furniture?

Yes , Off courses! We 're reassembling all of your furniture that we've moved.

Your guys are wearing a uniform?

Yeah, indeed. You’ll see them sporting a MoversUp Blue, Red and Black Color T-shirt with the MoversUp emblem.